Emerging technologies, be it language models underpinning AI, machine learning, algorithmic decision-making, biometric identification systems, new forms of automation, or autonomous networks, require new approaches to digital governance. Discussions are needed for digital transformation and innovation initiatives at government agencies of different levels and domains, their drivers and motivations, technical and non-technical enablers, the processes and strategies they adopted, the barriers and challenges they faced, their critical success factors, and their impact on various aspects of performance. This Track focuses on new and replicable ways to use emerging technologies to revolutionize how digital public services are provided and produced by transforming the administration’s organizational, semantic, and technological aspects. This may include process re-engineering, the application of “once-only” principles to data and systems, establishing paperless and “beyond bureaucracy” practices, innovative service delivery ecosystems, deployment of AI, automation of internal operations, improvement of productivity, skills and competencies of the public servants or improving access to government information and public services by citizens and businesses. The track also considers research on the innovative governance models and strategies related to emerging technologies in the industry, such as the ESG (Environmental, Social, and Governance) strategy, or the collaboration with other governance entities in the industry. Open innovation, including Civic-Tech innovations, requires new ways of governance, collaboration, co-design, and co-development. This Track also invites papers analysing, exploring, and anticipating main trends in public services delivery and governments operations.
#1 - Digital Competency and Public Sector Digital Transformation in Nigeria | Adeyinka Patrick Adewumi (Nigerian Institute of Social and Economic Research, Nigeria), Ugochukwu Abasilim David (Covenant University, Nigeria)
#2 - A new perspective for longitudinal measurement and analysis of public education in Brazil based on open data and machine learning | Matheus Silva, Abílio Ferreira, Karine Alves, George Valença, Kellyton dos Santos Brito (Universidade Federal Rural de Pernambuco, Brazil)
#3 - Integrating Design Thinking and Technology to Foster the Implementation of European User-Centric Online Cross-Border Services | Jasmin Jabbarpour (The Lisbon Council, Belgium), Luca Alessandro Remotti (DataPower, Italy)[withdrawn on 12 September 2024]#4 - Tracking WHO reporting requests using hybrid AI | Monica Palmirani (Università di Bologna, Italy), Andrea Giovanni Nuzzolese (ISTC, Italy), Francesco Poggi (CNR Italy, Italy), Jane Nicholson (WHO-UN Switzerland, Italy), Jorge Estevez (World Health Organization, Switzerland)
#5 - Role of AI in Supporting Government for Digital Transformation through Rural- LOSI: Learning from Use Cases| Harekrishna Misra (India), Sehl Mellouli (Laval University, Canada), Martin Noel (Université TÉLUQ, Canada)[withdrawn by the authors on 26 September 2024]
